Looking to obtain a copy of your medical records?
Paper Copy of Medical Records:
Please complete the following steps to obtain a paper copy of your medical records:
- Print and complete the Medical Records Release Form.
- Complete, sign and date the form. In order to verify your identification and validate your authorization, we require that you include a legible copy of a valid photo I.D. (e.g., driver’s license, military I.D. or state I.D.).
- Mail, fax or personally deliver your paperwork to the facility where you were treated.
Please note: Medical Records copied for reasons other than continuity of care are subject to a copy fee (O.C.G.A. 31-33-3).
ATTN: HIM/MEDICAL RECORDS
1900 Tebeau St
Waycross, GA 31501
Phone: (912) 287-2610
Fax: (912) 287-2648
Please allow 5-10 days for processing from date of receipt of the completed authorization. Federal law permits up to 30 days.
Customer Service Hours
Please bring the completed authorization form and your photo ID to the HIM/Medical Records Department. The ROI accepts calls Monday through Friday from 8:30am to 5:00pm.
Urgent Requests, Records for your Physician
For immediate continuity of care, your healthcare provider can request records.
The physician office must fax a written request on their letterhead to (855) 616-3822 indicating the patient's name, date of birth and date of visit in the facility and place "STAT" at the top of their request. For assistance call (877) 403-8825.
Insurance, Attorney, Disability and Third Party Requests
Requests should be sent from your insurance company, attorney, or Disability Determination Service and mailed to the address below. We cannot accept faxes and email requests.
Mail request to:
ATTN: HIM/MEDICAL RECORDS
1900 Tebeau St
Waycross, GA 31501
Phone: (912) 287-2610
Fax: (912) 287-2648